After sales service
In order to ensure the long-term, safe and reliable operation of the company's products in your company's projects, and to take into account the product to prevent accidents during the after-sales process, the company from the product design and manufacturing to the final pre-sales service Services and after-sales services are as follows:
pre-sale serviceThe company's technology center actively cooperates with the user's technical department to understand the requirements for the use of the fan, so that the selection and shape are correct, and at the same time cooperate with the user to do a good job in technical delivery.
Sale service1. The technical documents will be provided and responded to in accordance with the requirements of the bidding documents after the company's products are awarded.
2. The products supplied by the company will be manufactured strictly in accordance with the contract requirements, and actively cooperate with users to do on-site supervision and inspection.
3. The motor selected by our company is selected according to user requirements, and the bearing usage time is more than 150,000 hours.
4. The products are packed strictly in accordance with the company's standard requirements to meet the requirements of safe transportation.
After sales service1. The company appoints a full-time technical staff to cooperate with the user installation to conduct a comprehensive review of the fan, so that the fan can be installed under normal and ideal conditions, and participate in the debugging of the fan.
2. The company provides free training, repair and maintenance for users.
3. All on-site service personnel sent by the company can return to the company for settlement after the user signs and confirms the service work.
4. During the warranty period, the company will promptly repair the problem free of charge to the user when it finds a problem, and prompt the user to perform regular maintenance and refuel on time. Repairs to users outside the warranty period are charged at cost.
5. If the product supplied by the company fails during operation, the company has after-sales service centers in Shanghai, Beijing, Guangzhou, Fuzhou, Xi'an, Nanning, Zhengzhou, Hefei, Yunnan, and other regions. The head office is on duty 24 hours a day. After-sales service center phone: 0575-82151333. Service response time is 2 hours (within 12 hours in the province and 24 hours in other provinces), and timely dispatch staff to the scene to solve the problem for the user.